Eligibility for Returns and Exchanges

For an item to qualify for a return or exchange, it must satisfy particular conditions detailed hereunder. Our primary goal is to verify that any merchandise brought back is in a state appropriate for subsequent resale, thereby upholding standards for all our clientele.

• Merchandise Condition

  Every item submitted for a return must be in its initial, untouched, and unworn state. This mandates that the product exhibits no indications of use, impairment, laundering, or modifications. Goods are expected to be spotless, devoid of animal fur, extraneous scents (such as tobacco or fragrances), and any other imperfections or harm that would impede their ability to be marketed as new.

• Original Packaging and Accessories

  Products must be sent back accompanied by all their original tags, labeling, and complete packaging, encompassing any dust covers, containers, or safeguarding materials. Any supplementary items, instruction booklets, and free gifts initially provided with the merchandise are also required for return. Should any original elements be missing, this could lead to a reduced reimbursement or the rejection of your return request.

• Proof of Purchase

  Authentic documentation of your acquisition, such as the initial order identifier, sales receipt, or delivery note, is mandatory for all exchanges and returns. This documentation enables us to validate your transaction and expedite the handling of your application.

Return and Exchange Timeframe

We provide a considerable period for exchanges and returns, allowing you sufficient time to ascertain if your acquisition meets your needs.

Purchasers are granted 30 calendar days from the delivery date to commence a return or exchange procedure. For goods bought during special promotions or festive seasons, particular extended return durations might be applicable, which will be explicitly stated at the point of sale. Requests for returns submitted after this 30-day interval may be rejected.

How to Initiate a Return or Exchange

To guarantee a streamlined and effective return procedure, kindly adhere to the following instructions:

1. Contact Customer Service

   Prior to dispatching any merchandise, please get in touch with our specialized customer support department. Communication can be established through the contact portal on our digital platform or by transmitting an electronic mail to our assistance address. Be sure to furnish your order identification, the specific item(s) you intend to return or swap, and the underlying reason for your inquiry.

2. Receive Return Authorization (RA)

   Following an assessment of your submission, our personnel will issue a Return Authorization (RA) code along with precise directives for sending your item back. This RA code is vital for monitoring your return’s progress and guaranteeing accurate handling. It is imperative not to return goods without an RA code, as doing so could postpone or invalidate your reimbursement or exchange.

3. Packaging and Shipping Instructions

   Meticulously pack the item(s) within their original containers, verifying the inclusion of all tags and supplementary components. The assigned RA number must be legibly inscribed on the exterior of the parcel. We advise utilizing a shipping service that offers tracking capabilities and securing transit insurance, given that ShabnamRiaz bears no liability for returned consignments that are misplaced or suffer damage. Except when the return is a consequence of our mistake (such as an incorrect item dispatched or a faulty product), the expenses associated with return shipping fall upon the customer.

Refund Process

Subsequent to the receipt and examination of your returned merchandise, your refund will be managed in line with these stipulations:

• Inspection and Processing Time

  Upon reaching our premises, all returned goods undergo a comprehensive check to confirm their state and compliance with our qualification standards. This assessment generally requires 5-7 business days from the date we receive them. You will receive an email notification indicating whether your return has been accepted or declined.

• Refund Method

  Authorized reimbursements will be credited back to the initial payment instrument employed for the transaction. Kindly anticipate an additional 5-10 business days for the credited amount to reflect on your banking statement or credit card summary, as processing durations are contingent upon individual financial organizations. Should the initial payment method be inaccessible, a store credit might be provided at our sole discretion.

• Shipping Costs

  Initial delivery fees are not subject to reimbursement unless the return originates from an oversight on our part (e.g., a wrongly sent or faulty item). The expenditure for return shipping is borne by the customer, with the exception of situations involving a verified defective product or an erroneous shipment.

Exchange Process

Should your preference be to swap an item for an alternative size, shade, or an entirely distinct product, please adhere to the procedure for initiating a return.

When communicating with customer service, explicitly state your desire for an exchange. Upon the reception and examination of your returned merchandise, we will facilitate your exchange. If the replacement item requested carries a greater monetary value, you will be liable for the cost variance. Conversely, if its value is less, the disparity will be reimbursed to your initial payment method. All exchanges are contingent on the availability of the product. In the event the desired item is unavailable, a refund will be processed in its place.

Non-Returnable Items

Specific product categories are designated as final sale and are ineligible for returns or exchanges due to considerations of sanitation, personalization, or their inherent characteristics. We urge you to meticulously review this compilation prior to finalizing any acquisition.

• Final Sale Items

  Merchandise explicitly identified as 'Final Sale,' 'Clearance,' or 'Non-Returnable' at the moment of transaction is not eligible for returns or exchanges. This directive is rigorously upheld.

• Personalized or Customized Products

  Goods that have undergone personalization, bespoke manufacturing, or specific modifications for an individual client are not eligible for return or exchange, given their inability to be resold. This encompasses articles featuring monograms, etchings, or unique artistic renditions.

• Digital Products and Gift Cards

  Electronic downloads, computer programs, virtual gift certificates, and tangible gift cards are definitively non-refundable and cannot be swapped.

• Health, Personal Care, and Intimate Items

  Due to concerns for health and security, products like undergarments, bathing suits, ear jewelry, beauty products, dermatological preparations, and other personal grooming articles are not returnable once their sealed packaging has been compromised or if they exhibit any evidence of prior utilization.

• Perishable Goods

  Products possessing a finite lifespan, including but not limited to foodstuffs, floral arrangements, or select drinks, are exempt from returns.

• Items Without Original Tags or Packaging

  Merchandise submitted for return or exchange that lacks its original affixed tags or is missing any of its initial packaging and accompanying accessories will be refused.

Damaged or Defective Items

While we thoroughly examine all goods prior to dispatch, should you, in an unusual instance, receive a faulty or impaired item, we request that you contact us without delay.

Should your product arrive damaged or exhibit a defect, please inform our customer support specialists within 7 calendar days following delivery. Furnish your order identification and distinct photographic or video evidence depicting the damage or flaw. We will evaluate the concern and, if corroborated, organize a substitution, mending, or complete reimbursement, encompassing return postage expenses, at no extra cost to you. We retain the prerogative to request the return of the damaged or defective article for a more comprehensive review.

Data Handling During Returns

In the course of managing your return or exchange, we might gather specific personal data, including your name, contact particulars, and transaction records. This information is exclusively utilized for executing your request and maintaining our stock.

All personal data acquired in relation to your return will be managed with extreme diligence and in strict adherence to our overarching Privacy Policy. We are dedicated to safeguarding your privacy and guaranteeing the security of your information. Your data will not be deployed for any objectives beyond those directly pertinent to your return or exchange, or as otherwise sanctioned by our Privacy Policy. For a more exhaustive understanding of our practices concerning the collection, utilization, and protection of your personal data, please consult our complete Privacy Policy accessible on our online platform.

Policy Updates

ShabnamRiaz retains the prerogative to amend or revise this Return and Exchange Policy at any juncture.

All alterations will become effective immediately upon their publication on our web platform. We advise you to routinely examine this policy to remain apprised of our prevailing conditions. The most recent revision date will consistently be documented at the conclusion of this document.

Contact Us

For any inquiries or if you need additional aid concerning our Return and Exchange Policy, please feel free to get in touch with our customer assistance personnel.

Our team is available to assist you and guarantee your interaction with ShabnamRiaz is positive. You may connect with us through the contact form on our digital site or by utilizing the email address furnished in your order validation.